Coloramo


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Losing a credit card or having it stolen can be quite unnerving. If it happens to you, let us assist you in closing the account right away to deter fraud and get a new card for you. If your Coloramo credit card or debit card has been lost or stolen, call Coloramo between 8:30am and 5:00pm, Monday through Friday. If it is after hours or on a weekend, call 1-800-991-4965.

Q: Why does my account need Enhanced Security? A: Many of us remember a time when we could safely leave our doors unlocked without fear of intrusion or theft, but that time has passed. In much the same way, security measures that were once sufficient to protect your account may no longer be adequate. Identity theft is now the fastest growing crime in the nation, and Internet criminals continually develop new techniques (such as phishing) to steal your personal information and gain access to your accounts. To protect you from this sophisticated new generation of Internet criminals, we have developed an extra layer of security to safeguard your account information Online. Q: What is phishing? A: Phishing is a fast-growing Internet crime in which attackers “phish” (think fish) for your personal information. They “bait the hook” by building a “fake” page that looks like your credit union’s login page. They hope you will “take the bait”, believe it is a valid page, and enter your login information. They can then record it and use it to access your account. back to top Q: How will Enhanced Security protect me? A: During the enrollment process (a one-time process that will require less than 10 minutes of your time) you will select a secret security image and create a secret security phrase. The image and phrase you choose will form your unique Enhanced Security combination, and will be displayed during future logins. When you see them, you will know you have accessed our valid web site. This will help protect you from unwittingly revealing your User ID and Password to “phishers.” If you do not see your image and phrase, do not enter your password. Contact the credit union immediately. You will also select and answer three security questions during enrollment. During future logins, if we are unable to recognize the computer from which the login attempt is made, or if the login seems to be unusual in any way (for example, if it occurs at a time of day that is not historically typical for your account) you will be required to answer a security question before login can continue. This will help to safeguard your account against login attempts by unauthorized parties. back to top Q: Do I have to enroll in Enhanced Security from each computer I use? A: No. Enrollment is a one-time process. But you can choose to register each private computer you intend to use to access your account. We are able to “recognize” registered computers more easily and accurately than un-registered computers. The registration process is quick, easy, and requires just a few clicks of the mouse. We strongly recommend that you do not register a public computer (a computer housed at the library, etc.) If online account access is available to you only through an un-registered public computer, you may still access your account safely. During enrollment, you will select and answer three security questions. When you attempt to login from an unregistered public computer, you may be required to answer a security question in order to move through the login process. back to top Q: I share this computer with family or friends. Should they know my secret image and secret phrase? A: If they are your financial partners, and you want them to have access to your account, they should know the security image and phrase. We recommend you complete the enrollment process and answer the security questions together. If others use the same computer to access their personal account information, you do not need to share your secret image and secret phrase with them. They will be able to log into their personal account from the shared computer and complete the enrollment independently. They will select their own secret image and phrase. back to top Q: Will Enhanced Security protect me on sites other than my credit union site? A: No. These Enhanced Security measures apply only to your credit union account with us. back to top Q: After I complete the mandatory enrollment process, what if I don't see my security image and phrase during login? A: Once you complete the enrollment process, you should always see your security image and phrase when loging into your account. If you do not see your image and phrase, IMMEDIATELY DISCONTINUE LOGIN AND CONTACT US. back to top Q: What happens if I delete my Web browser’s cookies? A: Deleting cookies will make it more difficult to verify your identity when loging into your account information. If we are unable to “recognize” your computer, you may be required to answer a security question in order to move through the login process. back to top Q: Why did I get challenged and have to answer a security question? A: There are many reasons why you could potentially get challenged during login. If we are unable to recognize the computer from which the login attempt is made, or if the login seems to be unusual in any way (for example, if it occurs at a time of day that is not historically typical for your account) you will be required to answer a security question before login can continue. You may also get challenged if you close your Web browser without properly logging out of the home banking site. back to top Q: I can’t remember the answer to my security question, what do I do? A: If you are challenged and cannot remember the answer to the security question, contact us and we will re-set the system for you. back to top Q: I still have questions. What should I do? A: We are available to assist you throughout the enrollment process. Please feel free to contact us with any questions. back to top Q: Is Coloramo new? I haven’t heard of them before about 3 years ago? A: Coloramo was founded in June 1953 here in Grand Junction. Up until 2002 we served only federal agency employees and select employee groups. We applied to convert to a Community Charter and we have been able to serve all Mesa County residents since 2002. back to top Q: What does Coloramo stand for? Is that a typo? A: Coloramo is NOT a typo! Coloramo is an acronym for Colorado Raw Materials Office. A group of Department of Energy employees working in the Atomic Energy Commission Compound founded Coloramo in 1953. They were members of the Coloramo Social Club and hence, the name! back to top Q: Is Coloramo locally owned? A: Coloramo started in Grand Junction and is owned by its members, most of whom live and work here! So, yes, Coloramo is locally owned! back to top Q: Who can join Coloramo? Don’t you have to work for the railroad or phone company or be a teacher to be eligible to join? A: That’s the way it used to be. But, now everyone who lives, works or attends school in Mesa County is eligible to join. So, we serve all Mesa County residents! Plus, all immediate family members are eligible to join, regardless of where they live (sons/daughters, brothers/sisters, parents and grandparents, even immediate step-relatives and adoptive relatives). back to top Q: How are credit unions different than other financial institutions? A: We are a not-for-profit, member-owned financial cooperative. We offer a better value to our members because we don’t create fees to make a profit for stockholders. It’s the members’ money! We are the stewards of their money. The members ARE the owners…why charge yourself more than the cost of a service? We offer higher insured savings rates than most places. In fact, our checking account even earns a dividend! And there are NO monthly service charges, NO per check charges, NO minimum balance fees! Every Coloramo member has an equal share in the credit union. The members vote for the volunteer Board of Directors. The Board of Directors are not some group of high paid executives who just want to see their stock go up. A credit union’s Board does this voluntarily because they are passionate about the credit union movement and philosophy of ‘People Helping People’. Our loan rates are lower (as low as 6.00% APR for a used or new vehicle, based on your credit). Lower Fees! We don’t charge unnecessary fees just to make more money. Have you ever used an ATM that’s not your bank’s? Did you notice the $2 fee charged to you by your bank, in addition to the $2 charged by bank whose ATM you just used. At Coloramo, if you use someone else’s ATM, we won’t charge you a fee! And you can use any credit union ATM in the Co-op Network so the transaction is completely surcharge-free! Membership Drive - as a member, earn $5 for every new member you refer who joins! Enjoy the personal service you’ll receive that credit unions are famous for! Look at the services available to you as a credit union member: Savings Checking Debit Cards with No Annual Fee Visa Credit Cards with No Annual Fee. 7.9% APR fixed for share-secured (secured by money in your savings) or 13.9% APR fixed. FREE e-statements FREE Direct Deposit FREE Online Banking FREE Audio Response (phone banking) Electronic Bill Pay is free as long as you pay at least one bill per month with Coloramo's Bill Pay. If no bills are paid in a month, your share draft account will be debited $4.95 Overdraft Protection (pulls money from a pre-determined account to avoid NSF and Return Check fees) Overdraft Line of Credit Personal loans Vehicle loans Mortgage loans Home Equity Loans and Lines of Credit IRA accounts Traveler’s Cheques Money Orders Indirect Lending convenience at participating Colorado auto dealers Wire Transfer Service Send and Receive funds electronically Automatic Transfers Automatic Payments Safe Deposit Boxes (at our main office at 28 Road & Bunting) Saturday Hours (at our main office at 28 Road & Bunting) Coloramo has two ATMs. But, there are 9 surcharge-free ATMs in the valley members can use and more than 20,000 nationwide. 516 28 Road Lobby Hours 759 Horizon Drive Lobby Hours Mon-Fri: 8:30am – 5:00pm 9:00am – 5:30pm Sat: CLOSED CLOSED Sun: CLOSED CLOSED 516 28 Road Drive-Up Hours Mon-Fri: 7:30am – 5:30pm Sat: 8:30am – 12:00pm Sun: CLOSED back to top